1. Introduction
At Zogmarexioghonea, customer satisfaction is our top priority. This Return Policy outlines the terms and conditions for returning products purchased from our website. Please read this policy carefully before making a purchase.
2. Our Commitment
We want you to be completely satisfied with your purchase. If you are not satisfied with your handcrafted item, we offer a straightforward return process within 30 days of delivery. We stand behind the quality of our products and are committed to resolving any issues promptly and fairly.
3. Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Item must be unused and in the same condition as received
- Item must be in its original packaging with all tags attached
- Return must be initiated within 30 days of delivery
- You must provide receipt or proof of purchase
- Item must not show signs of wear, damage, or alteration
We reserve the right to refuse returns that do not meet these criteria or show evidence of use or damage.
4. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items made to your specifications
- Items marked as "final sale" or "clearance"
- Items that have been used, worn, or damaged after delivery
- Items without original packaging or tags
- Gift cards and downloadable products
- Perishable goods or items with hygiene seals that have been opened
If you have questions about whether a specific item is returnable, please contact us before initiating a return.
5. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at help@zogmarexioghonea.world or call +1 469-579-1987 within 30 days of delivery
- Provide Information: Include your order number, item details, and reason for return
- Receive Authorization: We will review your request and provide a Return Authorization (RA) number
- Package Item: Securely package the item in its original packaging with all tags attached
- Ship Item: Send the item to the address provided with your RA number clearly marked on the package
- Track Shipment: Keep your tracking number for reference
Important: Do not send your purchase back without first contacting us and receiving an RA number. Unauthorized returns may not be processed.
6. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5-7 business days.
If Approved:
- Your refund will be processed within 7-10 business days
- A credit will be applied to your original payment method
- You will receive an email confirmation once the refund is processed
- Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
If Rejected:
- We will notify you of the reason for rejection
- The item will be returned to you at your expense
- You may be offered store credit or exchange as an alternative
Refunds will be issued for the purchase price of the item only. Original shipping costs are non-refundable unless the return is due to our error.
7. Late or Missing Refunds
If you have not received a refund after the expected timeframe, please take the following steps:
- Check Your Bank Account: First, check your bank account again to ensure the refund has not been posted
- Contact Your Bank: Contact your bank or credit card company, as it may take time before the refund is officially posted
- Contact Payment Processor: If you used a payment processor like PayPal, contact them directly
- Wait Additional Time: Allow 5-10 additional business days for processing delays
- Contact Us: If you have completed all these steps and still have not received your refund, contact us at help@zogmarexioghonea.world with your order number and refund details
We will investigate the issue and work with you to resolve it as quickly as possible.
8. Exchanges
We offer exchanges in the following situations:
- Defective Items: If your item is defective or damaged upon arrival, we will replace it at no cost to you
- Wrong Item: If you received the wrong item, we will send the correct item and cover return shipping
- Size/Color Exchange: If available, we can exchange for a different size or color (subject to availability)
To request an exchange, contact us at help@zogmarexioghonea.world with your order number and details about the exchange. We will provide instructions and, if applicable, a prepaid return label.
Please note: Exchanges are subject to product availability. If the item you want is not available, we will offer a refund or store credit.
9. Shipping Costs
Return Shipping:
- You are responsible for paying return shipping costs unless the return is due to our error (defective, damaged, or wrong item)
- We recommend using a trackable shipping service for returns
- Shipping costs are non-refundable
Exchange Shipping:
- If the return is due to our error, we will cover both return and exchange shipping
- For other exchanges, you pay return shipping and we cover shipping for the replacement item
If you receive a refund, the cost of return shipping (if paid by you) will be deducted from your refund. Original shipping costs are not refundable unless the return is due to our error.
10. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will:
- Provide a prepaid return label at no cost to you
- Send a replacement item or issue a full refund (your choice)
- Cover all shipping costs associated with the return and replacement
Please provide photos of the damaged or defective item when contacting us to expedite the process.
11. International Returns
For international orders, the return process is similar, but please note:
- You are responsible for return shipping costs and any customs fees
- Returns may take longer to process due to international shipping times
- Refunds will be issued in the original currency of purchase
- Contact us before returning to ensure proper documentation
12. Store Credit
As an alternative to a refund, we offer store credit that can be used for future purchases:
- Store credit is issued in the amount of the returned item
- Store credit does not expire
- Store credit can be combined with other payment methods
- Store credit is non-transferable
13. Contact Us
If you have any questions about our return policy, please contact us at:
Email: help@zogmarexioghonea.world
Phone: +1 469-579-1987
Address: Zogmarexioghonea, United States
Our customer service team is available to assist you with any return-related inquiries.